Shipping & Returns

Shipping Policy

REFUND and RETURN POLICY

Our work is 100% handcrafted. Due to the handmade nature of our products, all sales are final on wholesale/retail orders. No returns or exchanges will be offered on the basis of product scent.

FLOR y YERBA is not responsible for any damages that occur once you have taken ownership of the product.

All claims for damages must be reported to FLOR y YERBA within 48 hours of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace the damaged / missing goods or process a refund to your card. Only the exact items from the original order can be replaced.

Shipping and handling fees are not refundable. FLOR y YERBA is not responsible for any damages that occur once you have taken ownership of the product. love is the message.........

Refund policy

We want you to be completely satisfied with FLOR y YERBA products you purchase. Should you have any issues please reach out to the retailer where your product was purchased.

If your purchase was made directly with FLOR y YERBA and you wish to initiate a return, please email our customer care at floryyerba@gmail.com with details on the reason for return and you will be guided as to how to proceed.

All returns must be initiated within 10days of the date of original shipment. Shipping charges are non-refundable on returns. We will accept any full-sized product for a return (no exchanges), as long as it is at least 90% full and received within 30 days of initial purchase. All returns must be received at our facility within 2 weeks of the return label being emailed – otherwise, we will not be able to authorize the full refund or send out another return label.

In the event your product is damaged in shipment, please reach out to our customer care department we will guide you as to how to proceed. If a package is lost or damaged during shipping, please contact the USPS or UPS shipping carrier directly.

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return an item purchased online directly from Farmaesthetics, please email our Customer Care department at info@farmaesthetics.com with details on the reason for return and you will be guided as to how to proceed. It is important that you contact Customer Care before you send in a return. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. COMPLETE THE RETURN FORM & PRINT THE RETURN SHIPPING LABEL

Return shipping label will be sent to the email address attached to your original order unless otherwise specified. Returns can only be processed if our Return form is included, and the desired action is specified. The cost of the return shipping label will be deducted from your refund.

Download our return form here and include it in your package.

3. PACK YOUR RETURN

Please safely pack the products and include the return form. Affix the return shipping label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return shipping label being emailed.

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